Find answers to frequently asked questions about SmartStick® Solutions and our products.



  • How to uninstall an app?
  • How to add or remove an app from the Kids Zone?
  • How to reset Parental Lock Passcode?
  • How do I turn off the SmartStick?
  • Why doesn’t the “Power” or “Volume” buttons work on the included remote?
  • Where is my remote USB receiver?
  • What kind of batteries do I need for the remote?
  • Why can’t I used the directional arrow to navigate some apps?
  • Can I use a keyboard with the SmartStick?
  • Why doesn’t some games or apps work on the SmartStick?


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